Frequently Asked Questions

You need to place your order through our secure online order form or in our free iOS App. You will choose a design scheme and photo layout, input your listing text and upload your photos and then checkout OR Feel Free to use our Fast Lane Process where we pull your listing details, photos, agent info, logo and agent photos for you (additional $9.95 for this service). Our staff of designers will create your product and load a proof into your account for your approval. You review the proof and either approve it or request text or photo changes. Once you approve, we will schedule your Email Flyer to be delivered to the area you ordered.

No. Just like anything you order online, when someone else does the work you must provide payment up front. We will create and send a proof within 2 hours during our business hours. You will have multiple rounds of proofing at no additional charge and if you have any issues or don’t like the proof for some reason just let us know. Customer service is our top priority, we want to ensure you are happy with the product.

No. We are happy to help – feel free to call us if you have trouble, but we do need the order to be placed through our online order process.

Log in and select Place a Repeat Order. You will be able to choose from previous orders and make minor changes to Headlines, Text and Photos. We offer a 20% discount on repeat E-Flyer orders only (discount is taken from previous full price). If you did not have an account when you placed the order, please call our office and our Customer Service Department can help you.

Yes. When you are placing your order, you must complete Step 4 and click Save and Continue. From Step 5 you have the option to Save and Exit.

Once you’ve logged in, on the My Account homepage you may view your past or incomplete orders.

Call our office and our Customer Service Department 888-947-8509 will take care of it for you. Or email us at service@zipyourlfyer.com .

During the checkout process you will be prompted to enter a promo code if you have one. The total amount due will be adjusted accordingly before you check out. Multiple promo codes may not be combined. Promotions are not retroactive.

Typically yes, however, we will need to review your flyer first to be sure it meets our delivery requirements. The file should be in PDF or JPG Format. We will not edit an E-Flyer you have designed. We will not email a flyer that has a copyright on it. As a general rule, we allow only one listing per E-flyer unless it is for a broker’s tour or a development. We will adjust your flyer to 680 pixels wide, and its height will adjust proportionally. At this width, it may be no longer than 1500 pixels high.

Pricing for email flyers depends on the area(s) you want them delivered to. Please visit our Email Flyer Pricing Page and then click on your state and you will see the available areas. We only send listing flyers in the state of the listing, or to a neighboring/bordering state.

Pricing includes design of the flyer, embedding links into the HTML, the proofing process, creating the email campaign, delivery reports as an email to your client showing them the E-Flyer and telling them you are working hard marketing their property.

We offer a 10% discount when you order more than one area. Every account is also automatically a part of our Frequent Zip Your Flyer Program – every 7th flyer is discounts by the average of the first 6 (if you typically select the same areas then the 7th flyer is usually free). We also have specials and sales going on at different times. Visit our Specials Page to learn more.

Any  listing flyer requesting to be sent out of state must make sense to do so. It must border the state, or be a vacation/auction property. For instance vacation property, investment property… we reserve the right to reduce the size of an area if we feel agents would object to receiving the E-Flyer. We generally ask that you include information about the Referral Fee you would be offering to agents out-of-state.

No. Pricing is all outlined in our Email Flyer Pricing page and our Terms and Conditions. The only additional fees incurred could be cancellation fees or charges from excessive revisions or design and layout changes – see our Terms and Conditions

No. We require credit card payment upfront, before we begin creating your product.

Yes. Over 80% of our orders are placed by repeat customers who use us regularly for all of their listings. Feel free to visit our Testimonials page which has validated reviews that are date/time stamped. We are proud of our product and we update our testimonials every month.

We are continually doing our own independent research to keep our lists up-to-date. We work with brokers and boards and also purchase lists. This is a continuous process and our lists are in great shape.

No.

No. We follow all provisions of the CAN-SPAM act. We remove all unsubscribers immediately so agents who do not want to receive our flyers are removed from our lists quickly and are not a part of the agent count you see on our Delivery Areas & Pricing page.

On request, we will email you a Delivery Report that is automatically generated from our system with the delivery of an E-Flyer. This will show the number successfully sent and the number opened. Send your request through our Contact Us page.

The answer is – Maybe.  We generally require that your class or training event offer continuing education credits (CEC) or it will need final approval from a Zip Your Flyer manager.  To obtain approval, please email your flyer to service@zipyourflyer.com requesting a review.  We will get back to you with an answer within 1 business day.

No. We only do E-Flyers for real estate listings.

All our E-Flyers come standard with the ability to print a copy for your file. To do so, click on the printer icon at the top of the email flyer. You will see a printable version – print as you normally would for your printer. For high quality print we recommend you add on Print Flyers to your E-Flyer order or buy a Print Quality PDF as an Additional Item when you check-out.

We will not do E-Flyers for FSBO’s. We will do a flyer if the property is listed with a Limited Service Agency but require that the listing agent be on the E-Flyer.

Usually yes. Zip Your Flyer maintains an inbox placement of over 90% across all major domains. Through various certifications that we have earned, we are Whitelisted with most of the major email carriers and spam-blockers. This allows us directly into the inbox with our images enabled. Sometimes an individual’s computer settings will prevent us from getting to the inbox and this is, of course, beyond our control.

Yes. Our E-Flyers have been mobile friendly since 2005 as the first real estate agent to agent email flyer company.

The E-Flyer will be from the agent/builder/community representing the listing. For example: “Joe Agent of The Best Real Estate Company”.

We will ask you to supply the SUBJECT LINE for the E-Flyer when you place your order. It must be relevant to the content of the E-Flyer and cannot be misleading. We reserve the right to make changes we deem necessary.

No. Not without express written permission from Zip Your Flyer. We reserve the rights to all elements in our E-Flyers. Currently we allow you to share your Email Flyer on social media.

You may purchase a Print Quality PDF for an additional $15 or for $9.95 if you order the PDF as an Additional Item when you place your order.

Yes. You must contact our Customer Service Department and request it. We will email you a link that you can post on your website.

Yes, please call us before you start your order and provide detailed information on the area(s) you want. We can create an area based on city or county. We will give you the agent count and price and can add it to your order.

There is a link on every E-Flyer that we send that will allow you to subscribe or unsubscribe from our E-Flyer deliveries. You may also visit our Subscribe page and subscribe or unsubscribe. Or you may call our toll free number 888-947-8509 and let us know you need to subscribe or unsubscribe.

No, the limit is one listing per flyer unless you are having a Broker’s Tour or Joint Open House…

Yes. Please contact our Customer Service Department for special instructions and a price quote.

Yes. If you provide your client’s email address when you place your order, we will send them a link to view the E-Flyer along with a note telling them how hard you are working for them marketing their property.

Proofs will be available for review according to our Proofing Schedule. It will depend upon when we receive your order, but generally orders received before 2:00pm Pacific Time can be reviewed within 2 hours.

We ask you review the proof carefully so you request changes all at one time. You may change text or swap photos up to three rounds of proofing at no extra charge. Zip Your Flyer may institute a charge of $25 charge to completely switch designs if it becomes a habit. Proofs beyond the 4th proof may result in a an additional charge of $10, although we will contact you and do everything we can to avoid that scenario to ensure you are satisfied.

No.

Yes. We will email and/or text you when your proof is ready for review. You will need to login to your account, look in Proofs Awaiting Approval. From there, you can approve your flyer or request changes.

You will need to log into your account to review and approve your proof. We do not accept approvals over the phone. Simply follow the instructions on the Proof Approval page. Please note that by approving your flyer you are agreeing to our Terms and Conditions.

Email them to us. The email address can be found on the Proofs Awaiting Approval page. Please reference your order number and indicate which photo(s) you would like replaced.

You can use our Fast Lane ordering process which will allow us to pull your photos, listing description, agent info, agent photo and logo for you. You may also use our ordering platform to upload them during the order process or email them in referencing your name and order number.

Completely custom flyers are $100 per flyer. We can make small edits to our templates, such as color matching, however we encourage that agents select any of our hundreds of designs that they feel will suit their listing most.

Yes. We recommend uploading them when you place your order, however, you may email them to us. The appropriate email address can be found on the Photo Uploads page. When you email them, please reference your order number. Please indicate the order you want the photos to appear on the flyer.

Delivery will depend on the time of day we receive your order and ultimately on the time of day we receive your approval of the proof. Click here to see our Flyer Proof Schedule. For Email Flyers, we need your approval by 3pm Pacific Time, to deliver that same day.

Yes. You will see that option when you approve your proof. You choose to either deliver your email campaign ASAP – in which case we will schedule it to go out right away or you can choose to send the flyer at a future time/date. You will choose this at the time you are ready to approve your flyer.

When you create an account you will be able to save a lot of time on your future orders. An account will enable you to save your agent contact information, see previous orders, place repeat orders, save incomplete orders and take advantage of sales and specials.

Yes. If you create an account and allow us to keep your payment information on file, we will do that. Your actual credit card number and billing information will be stored on the secure server of our payment gateway provider Authorize.net.

Definitely! We are a verified Authorize.Net Merchant. The credit card number is collected in a secure server (encrypted) environment, through the secure SSL (Secure Socket Layer) channel. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

To make account changes, login to your account. Under Subscriber Info click Customer Info (edit). Or feel free to contact our office, we are happy to help.

If you forget your password, navigate to the login page and click Forgot your password. Follow the prompts and your password will be emailed to you immediately. Be sure to check in your spam folder if you do not receive it. If you have any trouble you can call our office during business hours and we can reset it for you.

No. There are no membership fees or enrollment required. We do offer brokerage incentives and discounts through our free no-obligation High Flyer Brokerage Program .

No. We do not do invoicing. Your credit card receipt serves as your invoice.

Yes. Please give us a call and we can send you a copy. Be sure to reference your order number indicated in your confirmation email. You may also log in to your account, view items under Completed Orders, open the details and choose a printer-friendly version of your receipt. You may view your previous orders under the Completed Orders tab in your account.

Yes. You may request a W-9 by calling us. Be sure to reference your order number indicated in your confirmation emails.